Privacy Policy

Last updated: 10 November 2026

Who looks after your information

Vanessa Sizya, trading as Signature Mark, is the data controller. Contact: signaturemark97@gmail.com. Correspondence address: 71 to 75 Shelton Street, Covent Garden, London WC2H 9JQ.

What we collect

• Your name, email, phone number and delivery address when you order or enquire.
• Details of what you buy, any personalisation or photos you send us, and any gift message you add.
• Messages you send us.

We need your name, email and delivery address to make and send an order; without them we cannot take it. Your phone number is optional. Payments are handled by Stripe. We do not see or store your full card details.

Why we use it

• To make and deliver your order and keep you updated (to perform our contract with you).
• To answer your enquiries (our legitimate interest in running the business).
• To keep tax and accounting records (a legal obligation).
• To send you news and offers, only with your consent. You can withdraw consent at any time by emailing us or using the unsubscribe link.

Who we share it with

Only the services we need to run the shop: Stripe (payments), Vercel (website hosting), our email provider, and Royal Mail (delivery), plus overseas postal services for international orders. Some of these process data outside the UK, for example in the United States. Where they do, the transfer is protected by standard data protection clauses with the UK International Data Transfer Addendum, set out in each provider's data processing agreement. Email us for a copy. We never sell your information.

How long we keep it

Order records are kept for 6 years for tax purposes. Enquiries that do not lead to an order are deleted after 12 months. Photos you send for personalised items are deleted once your order is complete, unless you agree we can show the finished piece.

Cookies

This website does not use advertising or tracking cookies. To see which pages are popular we use Vercel Web Analytics, which counts visits without cookies and without identifying you (it does not store your IP address or follow you across other websites). Your shopping bag is saved in your own browser so it is still there when you come back; this is needed for the shop to work. Stripe uses its own cookies on its secure checkout page to prevent fraud.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. Email signaturemark97@gmail.com. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk.