Terms and Conditions

Last updated: 10 November 2026

Who we are

Signature Mark is the trading name of Vanessa Sizya, a sole trader based in Iver, Buckinghamshire. Correspondence address: 71 to 75 Shelton Street, Covent Garden, London WC2H 9JQ. Email: signaturemark97@gmail.com.

These terms apply when you buy from this website. Please read them, together with our Delivery and Returns and Privacy Policy. Nothing here affects your legal rights as a consumer.

Using our website

By using this website you agree to these terms. Please do not misuse it, try to interfere with how it works, or use its content for anything unlawful. We may update the website, our products and these policies from time to time, and the version shown when you order is the one that applies to you.

Our products

Every piece is cut and made by hand, so pattern placement, colour and size can vary slightly from the photos, and screens show colours differently. Small variations like these are normal for handmade textiles. This does not affect your rights if an item is faulty or not as described.

Some items are in stock and others are made to order or personalised. The making or dispatch time is shown on each product page.

Prices and payment

Prices are in pounds sterling (GBP) and are the total you pay for the item. We are not registered for VAT, so no VAT is added. Delivery costs are shown before you pay. Gift wrap for your whole order is £2.99 if you choose it. Payments are taken securely by Stripe. We never see or store your full card details.

If we make an obvious pricing mistake, we will contact you before your order goes ahead and you can choose to cancel for a full refund.

How ordering works

Add items to your bag, press Checkout, and enter your details and payment on Stripe's secure page. You can check and change everything in your bag, and your details on the checkout page, before you press Pay. Ordering is in English.

After you pay, Stripe emails you a receipt. This only confirms we have received your order. The contract between us starts when we email you to accept it, which we aim to do within 2 working days. If we cannot accept or make your order, we will tell you and refund you in full. We keep a record of your order and you have a copy in your emails.

Personalised and custom orders

For personalised items (such as initials or a pet portrait) you are responsible for checking the spelling, letters and details you give us. Please make sure you have the right to use any photo you send us. For pet portraits we will share a sketch for your approval before we start stitching.

Our designs

The Signature Mark name, logo, photos and designs belong to us. Please do not copy or use them for business purposes without our written permission.

Our responsibility to you

If we break these terms we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for delays caused by events outside our control, but we will keep you updated and you can cancel for a refund if the delay is long. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you order from outside the UK, any consumer protections that the law of your country says cannot be removed still apply to you.

Questions or complaints

Email signaturemark97@gmail.com and we will reply within 2 working days. We do not currently use an alternative dispute resolution scheme, but we will always try to put things right with you directly.